F.A.Q.

What are your accepted methods of payment?

You can pay with Paypal.
If you don’t have a Paypal account it is absolutely fine, just enter „Pay with my credit or debit card” button and you’ll be able to enter your credit card details.

 

Are you shipping worldwide?

Yes, DISKO by Zuza ships worldwide. You can check delivery cost here.

 

How long do I have to wait for my order?

Europe: 3-5 working days.
Rest of the world: 5-7 working days.

 

What is your returns policy?

Each Customer has a right to return the product within 14 days from receiving the parcel.
To return the product Download a return form, fill it out by giving the reason for returning. Afterwards, sign it and send it back to us with the product. Don’t forget to include the receipt. Send it back to the following address:

DISKO By Zuza
Zuzanna Jeske
Szkółkarska 130
62-002 Suchy Las
POLAND

Please note that DISKO by Zuza is not able to cover return postage costs and customers will have to pay for the cost of returning the items. It is recommend that customers obtain a receipt of postage and tracked postage to ensure the item is delivered back to us safely.
If you have any further questions, please send email to : hello@diskobyzuza.com

 

What if you received a faulty item?

DISKO by Zuza quality checks all items before they are shipped. Should there be any issues with the expedition, please return the product as soon as possible. Returned faulty items will we replaced within 7 days. According to law you have a 2-year warranty on all items. You can download customer complain form here.

 

Who  pays for the return delivery?

The person that is returning the item.

 

Are you going to restock items with an ‘out of stock’ status?

Some of the items might be restocked.  Keep tracking DISKO by Zuza facebook fanpage for this information.

 

What are the custom  and import charges?

Customs or import duties are charged once the parcel reaches its destination.
Any charges on a parcel must be paid by the person receiving the parcel.
Custom policies and import duties vary from country to country, hence DISKO by Zuza has no control over them and cannot provide information on their cost. Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
In case of import of goods out of the  EU the customer could be obliged to pay additional VAT-tax in accordance to local tax law.

 

How can I contact you?

If you have any type of query,  don’t hesitate to drop an email at:
hello@diskobyzuza.com

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